TECO - Automation - Business conditions


Business conditions

Valid from 1 December 2023

All deliveries of Teco a. s. products and goods according to received orders, including sub-supplies within the relevant work contract, are governed by these terms and conditions. Obligations from performing activities or assembling goods are governed by individual work contracts.

1. Order

  1. Orders are accepted preferably via the B2B shop, which is available as an extended functionality of the online catalog after registration and account creation. Exceptionally in justified cases in writing by mail or e-mail. Telephone orders are indicative only, are not binding and cannot be claimed for non-conformity in the product specification. An additional written order is always required.
  2. The order must contain the customer's address, recipient's address, ID number, VAT number, bank details, shipping method, identification of the related offer.
  3. A standard commercial contract is given by the customer's order and confirmation of acceptance of this order by the supplier. For special conditions, it is possible to draw up a purchase contract.
  4. Other relationships that are not listed here or in the contract are governed by the Civil Code No. 89/2012 Coll. as amended (hereinafter referred to as OZ), in particular § 2079-§ 2127. These Terms and Conditions are an integral part of business documentation (§ 2087 OZ) and it is the duty of every person to whom ownership of the goods passes to become familiar with them.

2. Delivery conditions

  1. The delivery time is specified in the online catalog and in the price list under the Availability item. It can continuously change depending on the current status of subcontracting logistics, and each case must be verified or confirmed via the B2B e-shop.
  2. The delivery time stated in the written (pdf) confirmation on the B2B shop in any case remains indicative. Failure to comply with it is not a substantial breach of the business relationship.
  3. The delivery period is extended proportionately if the buyer changes the specification in the confirmed order (contract) or if the buyer is in default with his obligations necessary for the completion of the delivery. The supplier has the right to charge the necessary costs associated with changing the specification.
  4. The date of fulfillment is the date of personal acceptance or delivery of the goods to the first carrier.
  5. The place of performance is the seat of the manufacturer, (EXW - Incoterms). By handing over the goods to the buyer at the manufacturer's headquarters or the first carrier, the risk of damage to the goods is transferred to the buyer.

3. Prices and payment terms

  1. Prices are contractual and listed in the price list in CZK without VAT, EXW. Transport, insurance and packaging are paid by the customer.
  2. Invoices are due in 14 days. For the first deliveries, the goods are delivered after payment of the pro forma invoice. Payment means a transfer to the supplier's account or a cash payment.
  3. In the case of non-payment for the past period, the pro forma invoice and delivery will be transferred only after its 100% payment.
  4. An additional fee is charged for an agreed extended maturity of more than 14 days: 30 days: 1%, 45 days: 2% of the delivery price.
  5. If the due date is not met, the supplier will issue a penalty invoice in the amount of 0.05%/day.
  6. The delivered goods remain the property of the supplier until full payment of the purchase price.

4. Warranty conditions

  1. The supplier provides the buyer with a warranty for the goods for 36 months from the date of sale, unless otherwise stated on the warranty card. During this time, he guarantees that the properties of the products correspond to the technical documentation.
  2. The warranty does not transfer to a third party.
  3. Goods from other manufacturers and suppliers are subject to the warranty periods and conditions of these manufacturers and suppliers.
  4. The manufacturer provides service for its own products for a period of 10 years from the date of delivery. Service intervention and defect removal is the same for warranty and post-warranty service. Post-warranty service is paid.
  5. The warranty period begins on the day of delivery according to the delivery note or from the date of sale on the warranty note.
  6. The warranty covers defects caused by the processing, the material used in the product and the firmware that is built into the product at the time of delivery. Other claims for warranty repair of defects that did not arise on the goods themselves are excluded.
  7. The warranty does not cover damage caused by fire, water, static electricity or lightning, power supply voltage fluctuation outside the permitted limit (mainly overvoltage), accident, improper use of the product, mechanical damage. It does not apply to damage caused by inappropriate transport, to damage caused by unprofessional installation, adjustment, repair or modification, to defects caused by natural wear and tear and to securing devices and elements whose purpose is to break or destroy when operating conditions are not observed.
  8. The warranty does not cover defects and damage caused by the use of an incorrect application program, loss of data, installation according to a non-compliant project, incorrect commissioning or operation in violation of the supplied documentation and valid safety regulations.
  9. The warranty expires if any part of the product has been exchanged for another without the prior consent of the supplier or if it is repaired by a person not authorized by the manufacturer. The warranty expires if the elements used to detect unprofessional disassembly (seals, etc.) have been violated and the identification elements of the product or the information in the warranty certificate have been damaged or changed.
  10. Batteries as consumer goods are exempt from the basic warranty period and the manufacturer provides only a limited warranty of 6 months.

5. Claim conditions

  1. The supplier will remove the defect free of charge during the warranty period, if the conditions for recognition of the warranty are met.
  2. The buyer is obliged to inspect the delivered goods. All detected defects, as well as defects that appeared later, and defects that occurred during the warranty period, the buyer is obliged to complain to the supplier immediately after the defects were detected.
  3. Ways to report a defect or repair order are the same for warranty repair (complaint) or post-warranty repair.
  4. An integral part of reporting a defect or of the repair order, the Complaint/Service Protocol is filled out with a description of the defect and sent to the Repairs and Complaints Department with the product or to e-mail: warranty@tecomat.cz.
  5. In exceptional cases, the repair order can also be made by phone or in person. The additional written order must be delivered in the shortest possible time. If it is not sent, the service intervention is invoiced in full.
  6. Standard service at the manufacturer's headquarter (warranty and post-warranty): Repairs are accepted on working days from 6 a.m. to 2 p.m. Repairs received after 2 p.m. will be processed the next working day at the earliest.
  7. Service while waiting at the manufacturer's headquarter is performed only after prior agreement and after payment of an express surcharge, see: - Price list for service work and repairs.
  8. Contractual service: The duration of the service intervention, the availability of spare parts and other specific conditions can be negotiated in an individual service contract.
  9. If the buyer reports a warranty defect that is not covered by the warranty, all costs incurred in connection with such a service intervention will be charged as for a post-warranty repair.

6. Loan for the duration of the repair

  1. The manufacturer, at its discretion, will lend a spare part for the duration of the repair as part of the warranty and post-warranty service upon written order in order to ensure the smooth operation of the controlled technology. However, the applicant's technical ability to replace the spare part must be verified. This type of loan is not enforceable
  2. If the manufacturer does not receive the damaged part for repair within 14 days of sending the spare part or, conversely, the loaned spare part after repair, the customer will be invoiced for an amount equal to the list price of the spare part. This invoice cannot be cancelled!

TecoRoute - Terms and conditions [PDF, 0.2 MB]

TecoRoute – Terms and conditions contains:

  • Initial provisions
  • The account registration and start of service providing
  • Terms ofTecoRoute service operation
  • The rights and obligations of the customer
  • The rights and obligations of the provider
  • The price for services and payment terms
  • Termination of contract
  • Final provisions
  • Recommendation